Shipping & returns

Last updated October 27, 2026

We want ordering from R4ck Sports to be clear from the first email to the day your gear arrives. This page explains how it works today. If something here doesn't answer your question, email us at info@r4cksports.com.

We're still finalizing some of our policies, including return windows and where we ship. Until they're posted here, your order confirmation spells out the shipping, pickup and return terms for your order before you pay.

How ordering works

Right now, our website takes requests, not payments. When you send an order request from the shop, or a quote request from one of our forms, nothing is charged and nothing is final yet.

Here's what happens next:

1. We review your request and check availability, sizes and timing.
2. We email you a confirmation with the price, your shipping or pickup options, the return terms, and any dates that apply.
3. Your order is placed once you approve that confirmation and pay as it describes, or send a purchase order if we've agreed to one.

Prices and availability can change until we confirm your order in writing. Our terms explain the details.

Shipping

• Costs are quoted with your order. Shipping depends on what you're ordering, how much of it, and where it's going, so we include it in your order confirmation. You'll see it before you pay.
• Where we ship. Tell us where your order is going, and we'll confirm whether we can ship there, and what it costs, before you pay.
• Tracking. When your order ships, we'll email you tracking details whenever the carrier provides them.
• Timing. In-stock items ship after your order is confirmed and paid. Anything we source for you will have its expected date in your confirmation.
• Your address. Please double-check it. If a package comes back to us because of an address error, we'll work with you to resend it.

Damaged or missing packages

If your order arrives damaged, or tracking says it was delivered and you can't find it, email us as soon as you can. Photos of the box and the item help. We'll work with you and the carrier to sort it out.

Local pickup on Long Island

We may be able to offer local pickup on Long Island. For team orders, we can sometimes arrange a handoff with a coach or league contact instead of shipping each piece.

If pickup is an option for your order, we'll say so in your confirmation and set up a time and place by email.

Custom uniforms

Custom uniforms are made to order for your team: your colors, your design, your names and numbers. That changes how timing and returns work.

Timeline

Our standard turnaround is 8 weeks from design approval. The clock starts when you approve your final design, not when you first ask for a quote, so quick replies on proofs keep things moving. Your quote confirms the expected dates for your order, including delivery or pickup.

Have a first game, tournament or picture day to hit? Tell us when you ask for a quote, and we'll be upfront about whether the date works.

Approving your design

Before anything goes into production, we send you a design proof to review. Please check spelling, names, numbers, colors, sizes and quantities carefully. Approving the design confirms the design and your order details, and starts production.

Returns on custom work

Because every piece is made for your team, returns and exchanges work differently for custom uniforms. Your quote spells out the terms for your order before you approve the design.

If something doesn't match your proof

If something we made doesn't match your approved design, such as a misprint, a wrong name or number, or a production defect, email us with photos as soon as you can, and we'll work with you to make it right.

Adding pieces later

Need extra jerseys for a late sign-up? Pieces added after approval are quoted as a new order, with their own timeline.

Returns and exchanges

We're still setting our return and exchange policy for new stock items. Until it's posted here, the return terms for each item are confirmed in your order confirmation, before you pay. Items we special-order through our dealer network may have their own terms, and we'll tell you if they do.

How to start a return

1. Email info@r4cksports.com with your name, the item, and the reason for the return. Please wait for our reply before sending anything back.
2. We'll confirm the next steps and tell you where to send it, or arrange a local drop-off.
3. Once we receive and check the item, we'll handle the refund or exchange as your confirmation describes.

Wrong or defective items

If we sent the wrong item, or something arrives defective, email us as soon as you can, and we'll work with you to make it right.

Used Gear Exchange items

Used gear from the Gear Exchange has been evaluated by us and is sold as described. Each item shows a condition grade (like new, good or fair) and any notes we've made about it.

• Inspect it when you receive it. Look it over, check the fit, and ask us anything.
• Return terms come first. Used items are often one of a kind, so your confirmation spells out the return terms for each one before you buy.
• If it doesn't match its description, email us as soon as you can, and we'll work with you to make it right.
• Protective gear has limits. For safety, helmets must be in date and certified, and we may decline some items entirely. Always check fit and certification before use.

Looking to trade gear in? The Gear Exchange page explains how trade-ins work.

Refunds

Once we've issued a refund, it can take a few business days to appear, depending on your bank or payment method.

Questions

Email info@r4cksports.com with your name and order details and we'll help. You may also want to read our terms and privacy policy.